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There are many reasons why a video might freeze. The 2 most critical reasons are the following.
Please follow the instructions below, and if the issue persists, please visit the Contact Us page on our website for customer support. (Customer Support – Contact Us – Contact Us)
Cause #1: If the recording image frame (number of recorded images) is low, the recording days increases but the image becomes less fluid and breaks up during playback.
Cause #2: Either the bandwidth at Network-Connection Mode is restricted or the network service provider’s network upload speed on site does not satisfy the upload speed required by the recorder. If the device operates normally from the internal network and has issues at remote mode, please check the network upload speed.
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Videos displayed on the Web Viewer and Mobile App have poor definition, and appear to have noise.
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Among the cameras connected to the recorder, there is a camera that does not display its image.
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Hanwha Vision is the leader in global video surveillance with the world's best optical design / manufacturing technology and image processing technology focusing on video surveillance business for 30 years since 1990.
해당 사이트는 쿠키를 사용하며, 이는 귀하에게 유용한 정보를 파악 하고, 최적화된 정보를 제공하는 마케팅에 활용될 수 있습니다. 이 사이트를 계속 사용함으로써 쿠키 활용에 동의하게 됩니다.