Please note that from 1^st November, 2019, there will be new numbers for you to call Hanwha Techwin Europe should you need to request technical support for any Wisenet product.

The new numbers are as follows:

France: +33 1 76 28 43 66
Germany: +49 32 213 335936
Italy: +39 02 8732 5016
Spain: +34 91 123 50 70
UK: +44 1372 235663

All other countries: +49 32 213 335936

Zendesk Support

The introduction of these new Technical Support contact numbers coincides with Hanwha Techwin Europe’s adoption of the Zendesk Support platform.

Zendesk Support is a globally recognised help desk system designed to assist product and service providers to prioritise, track and resolve customer support requests. It will augment Hanwha Techwin Europe’s existing customer support processes, to ensure you always receive a personalised and rapid response.

As a valued customer, you may rest assured that Hanwha Techwin Europe is determined to excel in everything we do. In this respect, Zendesk Support will enable our support team to prioritise and handle calls efficiently and improve customer experience.