{"id":1640251,"date":"2025-08-12T13:17:04","date_gmt":"2025-08-12T04:17:04","guid":{"rendered":"https:\/\/www.hanwhavision.com\/solutions\/case-study\/1640251\/"},"modified":"2025-08-12T13:23:01","modified_gmt":"2025-08-12T04:23:01","slug":"music-city-center-hits-all-the-right-notes-with-total-surveillance-system-from-hanwha-vision","status":"publish","type":"hws_case_study","link":"https:\/\/www.hanwhavision.com\/jp\/solutions\/case-study\/1640251\/","title":{"rendered":"Music City Center Hits All the Right Notes with Total Surveillance System from Hanwha Vision"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/hanwhavisionamerica.com\/wp-content\/uploads\/2025\/07\/CA_29_Music-City-Center-v1.jpg\" alt=\"\" class=\"wp-image-39787\"\/><\/figure><\/div>\n\n\n<div class=\"wp-article-quote-block\">\n\t\t<h3 class=\"quote-body\">\u201cBy far, the quality of the video has proven to be a game-changer for our organization. We have 360-degree coverage, not only on our exterior but also within the facility that extends beyond what most cameras systems can provide.\u201d<\/h3>\n\t\t\n\t\t<div class=\"quote-by p3\">\n\t\t\t\t<div class=\"name\">Eric Blouin<\/div>\n\t\t\n\t\t\t\t<div class=\"company\">Director of Technology at Music City Center<\/div>\n\t\t\t<\/div>\n\t<\/div>\n\n\n\n\n<p>Music City Center is Nashville&#8217;s convention center, hosting a year-round schedule of conferences, events, and exhibitions. Occupying four city blocks across 2.1 million square feet, the organization is an anchor of the Broadway district and a significant contributor to the city\u2019s economy.<\/p>\n\n\n\n<p>\u201cEverything that happens here impacts everything in downtown Nashville,\u201d said Jim Greer, director of security, Music City Center. \u201cWe needed a security system that could take us into the future.\u201d<\/p>\n\n\n\n<p>The Center worked with its partner Convergint Technologies to determine the right path, starting a search that ultimately led to the deployment of a large-scale, full-featured surveillance system based on <span class=\"hwFont\">Hanwha Vision<\/span> technologies.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Securing Nashville&#039;s Music City Center | Security Customer Story | Hanwha Vision America\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/xR6nGGZ3zWU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Being located in the heart of downtown Nashville presented a number of security challenges for the Center, starting with the sheer volume of people passing through the facility each year. Its existing security system didn\u2019t provide adequate coverage for such an expansive complex and the Center\u2019s security team constantly struggled with retrieving recorded video easily and quickly to share internally and with law enforcement.<\/p>\n\n\n\n<p>The long-standing collaboration between Convergint and <span class=\"hwFont\">Hanwha Vision<\/span> helped the Center achieve its goal of increasing its situational awareness and strengthening its operational efficiencies, while bolstering the downtown area from an economic, safety and tourism perspective.<\/p>\n\n\n\n<p>Greer noted the Center\u2019s previous system was designed well in advance of the building\u2019s construction &#8212; \u201cit was already old before it was even installed\u201d \u2013 plus it was less of an integrated system and more a patchwork of disparate technologies. \u201cWe had an access control system and a video management system,\u201d he said. \u201cNeither one of them talked to each other and that made it difficult to perform effective investigations.\u201d<\/p>\n\n\n\n<p>The Center has more than doubled its camera count to about 700 <span class=\"hwFont\">Hanwha Vision<\/span> models, achieving effective coverage through efficient camera configurations.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"864\" height=\"648\" src=\"https:\/\/www.hanwhavision.com\/wp-content\/uploads\/2025\/08\/cs-mcc-gall-6.jpg\" alt=\"\" class=\"wp-image-1640216\" srcset=\"https:\/\/www.hanwhavision.com\/wp-content\/uploads\/2025\/08\/cs-mcc-gall-6.jpg 864w, https:\/\/www.hanwhavision.com\/wp-content\/uploads\/2025\/08\/cs-mcc-gall-6-600x450.jpg 600w, https:\/\/www.hanwhavision.com\/wp-content\/uploads\/2025\/08\/cs-mcc-gall-6-768x576.jpg 768w\" sizes=\"(max-width: 864px) 100vw, 864px\" \/><\/figure><\/div>\n\n\n<p>\u201cWe have more than 1,600 views throughout the facility,\u201d Greer said. \u201cNow, our ability to take a five-head <span class=\"hwFont\">Hanwha Vision<\/span> camera and put it in the place of an older, poor quality fisheye model without actually having to change much infrastructure has made a huge difference in what we see and what we can do with our systems.\u201d<\/p>\n\n\n\n<p>\u201cBy far, the quality of the video has proven to be a game-changer for our organization,\u201d said Eric Blouin, director of technology at Music City Center. \u201cWe have 360-degree coverage, not only on our exterior but also within the facility that extends beyond what most cameras systems can provide.\u201d<\/p>\n\n\n\n<p>In addition to higher-quality video, the new cameras are supporting a range of enhanced operational capabilities, from cross-camera tracking to the use of AI analytics that detect loitering and line crossing as well as near real-time identification of persons or objects. \u201cWe\u2019re able to lock in on a lost child and figure out where they were just 10 minutes ago to find them now,\u201d Blouin said. \u201cBefore, it took hours to track somebody down throughout the facility. Now we&#8217;re talking minutes.\u201d<\/p>\n\n\n\n<p>The Center plans to continue using analytics in newer ways, for example, relying on heat mapping to analyze traffic patterns in and around the facility. \u201cThe biggest benefit is integration,\u201d Blouin said. \u201cWe&#8217;re able to take all our technologies and blend them together.&#8221;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/hanwhavisionamerica.com\/wp-content\/uploads\/2025\/07\/cs-mcc-2.jpg\" alt=\"\" class=\"wp-image-89836\" style=\"object-fit:cover\"\/><\/figure><\/div>\n\n\n<p>The new system is helping the Center\u2019s security team take a more proactive approach to security, dispatching staff to the site of an incident in a timelier manner. When it\u2019s necessary to involve local law enforcement, the open nature of data transmission using the <span class=\"hwFont\">Hanwha Vision<\/span> cameras makes sharing footage and resolving issues with Metro Nashville Police Department easy and fast.<\/p>\n\n\n\n<p>\u201cBeing able to quickly provide video and sit reps regarding incidents that happen in and around our facility has been paramount,\u201d said Blouin. \u201cHaving that eye in the sky constantly monitoring everything makes the whole community safer.\u201d<\/p>\n\n\n\n<p>With its first phase of new camera installations now complete, the Center will continue updating its older cameras to newer <span class=\"hwFont\">Hanwha Vision<\/span> models.<\/p>\n\n\n\n<p>\u201cWe never want to get back to a situation where we\u2019re ever playing catch up to the security of this building again,\u201d Greer said. \u201cWhen people come to Nashville, and when they come to this convention center, they&#8217;re going to be safe. It&#8217;s hard to put a tangible value on what this new system has delivered, but it&#8217;s made this building safer.\u201d<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/hanwhavisionamerica.com\/wp-content\/uploads\/2025\/07\/cs-mcc-3-1.jpg\" alt=\"\" class=\"wp-image-89838\"\/><\/figure><\/div>","protected":false},"excerpt":{"rendered":"<p>Music City Center is Nashville&#8217;s convention center, hosting a year-round schedule of conferences, events, and exhibitions. Occupying four city blocks across 2.1 million square feet, the organization is an anchor of the Broadway district and a significant contributor to the city\u2019s economy. \u201cEverything that happens here impacts everything in downtown Nashville,\u201d said Jim Greer, director [&hellip;]<\/p>\n","protected":false},"featured_media":1640235,"template":"","hws_case_study_cat":[366],"hws_case_study_country":[19716],"acf":[],"_links":{"self":[{"href":"https:\/\/www.hanwhavision.com\/jp\/wp-json\/wp\/v2\/hws_case_study\/1640251"}],"collection":[{"href":"https:\/\/www.hanwhavision.com\/jp\/wp-json\/wp\/v2\/hws_case_study"}],"about":[{"href":"https:\/\/www.hanwhavision.com\/jp\/wp-json\/wp\/v2\/types\/hws_case_study"}],"version-history":[{"count":3,"href":"https:\/\/www.hanwhavision.com\/jp\/wp-json\/wp\/v2\/hws_case_study\/1640251\/revisions"}],"predecessor-version":[{"id":1640265,"href":"https:\/\/www.hanwhavision.com\/jp\/wp-json\/wp\/v2\/hws_case_study\/1640251\/revisions\/1640265"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.hanwhavision.com\/jp\/wp-json\/wp\/v2\/media\/1640235"}],"wp:attachment":[{"href":"https:\/\/www.hanwhavision.com\/jp\/wp-json\/wp\/v2\/media?parent=1640251"}],"wp:term":[{"taxonomy":"hws_case_study_cat","embeddable":true,"href":"https:\/\/www.hanwhavision.com\/jp\/wp-json\/wp\/v2\/hws_case_study_cat?post=1640251"},{"taxonomy":"hws_case_study_country","embeddable":true,"href":"https:\/\/www.hanwhavision.com\/jp\/wp-json\/wp\/v2\/hws_case_study_country?post=1640251"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}