{"id":60248,"date":"2020-03-20T08:50:21","date_gmt":"2020-03-19T23:50:21","guid":{"rendered":"https:\/\/hanwha-security.metapresso.com\/?p=60248"},"modified":"2020-09-11T00:07:52","modified_gmt":"2020-09-10T15:07:52","slug":"news-center-mn000017-ln000002-mc000123-1001","status":"publish","type":"hws_news_center","link":"https:\/\/www.hanwhavision.com\/en\/news-center\/60248\/","title":{"rendered":"Hanwha Techwin Opens Customer Service Center in Vietnam"},"content":{"rendered":"
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Hanwha Techwin<\/em> <\/span>Opens Customer Service Center in Vietnam<\/div>\n
– To celebrate the opening, Hanwha Techwin<\/em> will provide customers with the information stickers including operation hours and the contact information
<\/span>– Contact number for the Customer Service Center in Vietnam : 1900-0293
<\/span>– Operates from Monday to Friday, 8:00AM – 5:00PM<\/span> <\/div>\n
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\"Service<\/p>\n

Hanwha Techwin<\/em>, a global security company, announced the opening of its first customer service center to provide regionally customized service and technical assistance at the manufacturing facility complex in Bac Ninh, Vietnam.<\/div>\n<\/div>\n

Launching of the service center creates an environment to accept and process local customer voices (Voice of Customers) on a real-time basis and helps expand consumer touchpoints as part of a one-stop full care customer service. Hanwha Techwin<\/em>, with launching of the service center in Vietnam, will accelerate close cooperation between sales departments and the service center. It expects to gain core competitiveness in the customer service area along with the manufacturing and distribution area.<\/div>\n
Providing customer service throughout Vietnam, including Hanoi, Hanwha Techwin<\/em> aims to provide the industry\u2019s highest levels of customer service backed by its expertise in technologies. Product inspections and repairs are conducted by professionals expertly trained at the Hanwha Techwin<\/em> headquarters. In so doing, customer service cycles, from product registration to service completion, are completed in less than 48 hours owing to the logistic and inventory infrastructures, and the factory\u2019s technical support.<\/div>\n
In addition, Hanwha Techwin<\/em> operates an integrated call center to provide consultation services in the local Vietnamese language and to provide remote problem-solving solutions in order to solve on-site issues regardless of location or time. Services now are provided promptly with standardized guidelines to increase customer satisfaction.<\/div>\n
Hanwha Techwin<\/em>\u2019s Vietnam manager said, \u201cWith the opening of the service center, we plan to collect feedbacks from customers and on-site workers thus securing a higher service quality and sustainable development.\u201d He also added, \u201cWe will do our best to build a solid foundation to create a new paradigm in security solutions. <\/div>\n
Hanwha Techwin<\/em> Vietnam\u2019s General Director Chun Doohwan said, \u201cWe opened the Vietnam Customer Service Center to fulfill a responsibility as a manufacturer; to provide end-to-end services that meet the quality of our products. We are pursuing an inclusive growth in Vietnam by providing high quality security products and the industry\u2019s first manufacturer-operated customer service center to benefit our customers.\u201d <\/div>\n
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[Hanwha Techwin<\/em> Vietnam Customer Service Center]
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  • Contact number   |   1900-0293\n<\/li>\n
  • Operating hours   |   Mon \u2013 Fri : 08:00 AM \u2013 05:00 PM<\/li>\n<\/ul>\n

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